Customer Testimonials
Great communication I loved the text w the summary of service To show what the inspection results were
They lied about replacing the arm rest. All they did was glue the ripped/duct taped arm rest back together. I still have not gotten my deposit back from the loaner car. I returned it in the same condition as I took it and left it with twice as much fuel.
Long wait with an appointment made Appointment at 1:30 left at 3:15, to long to wait.
great service, nice people
The dealership itself does good work. Wish they could bring back snacks for kids and more coloring books so my kids aren't bored and have something to do
Previously done this is absolutely ridiculous that this is the way you do reviews. I already did one and got the bogus response that you need my name and phone number to submit my review. WHY? So the dealership can find out WHO is giving certain marks? What happened to remaining anonymous like the form said. You just want only all positive feedback from customers and if someone shows concern about certain people at that dealership then it can’t be made public for potential customers? Bull.
I went I to have a noise that sounded like my door or window was open while driving over 40 miles an hour. They said they fixed it but it isn’t . Noise still there . I have to call and make another appointment. Waist if my time and gas again
Clerks are Very friendly . Knowledgeable about what’s wrong . Love that they wash my car ! Waiting room is clean
Great experience No high pressure. 100 times better than the last time I bought here.
Patrick and David were very helpful with the transaction of my new car.Knowledgeable and customer oriented service
This dealership has got it together professional nice people.. Service department, A++ highly recommend this place.
Not enough sales personnel. Both times I was in the dealership, my sales person was dealing with multiple people at the same time and something I was told should take 1 to 1 1/2 hours took over 3 hours. I also called and asked for a return call and my salesperson never received the message. I called at 4pm and the dealership was open until 7. Need a better system for getting messages to the right person. Very unorganized.
The service writer was very efficient and made sure I understood what problems were and the suggested resolutions. I never felt pressured. I appreciate that.
What a great car buying experience. The team are fast efficient and do what they say they will do, which is hard to find in the car industry. Thanks again for all your help
I don't recall meeting John, but the service the team showed was great.Thanks!!
Great service team!
The sales person I worked with was friendly, understood what I was looking for, and low pressure. I would recommend him to my family and friends.
Problem not fixed after spending over $500 Door closed and dome light staying on issue still there when making a turn or even touching door
Very professional had all the work done on time and even washed my car for me!
Jessica was wonderful. She offered me a rental since the timeframe to fix my car was 5-6 hrs, which I really appreciated. She was extremely professional and courteous, as were all the employees I dealt with that day!!!!
Love my new Sportage Hybrid and all the folks in Sales and Service at the Vision Kia Eat Rochester location!!!
Smooth, great service I didn't have an appointment but they did my oil and got me in my way in no time
Very helpful salesperson and management, They are very busy so I recommend making appointments to avoid long waiting periods
Outstanding service and has been every time I visit. Friendly, prompt, on time appointments and quality work.
Samuel Nazario was excellent, polite and not pushy.
Michael Maley is excellent very friendly and extremely knowledgeable I give him 5 stars this was my third purchase this year from this young man Dealer ship Is very clean and organized David in finance was outstanding knew the ins and outs no question he was wonderful and very helpful and friendly I would highly recommended the East Rochester dealership to anyone and everyone Thank you for a great experience
Very friendly and knowledgeable people. They responded to my needs, requests and questions with patience and understanding.
Excellent experience at Vision Kia East Rochester! Friendly staff, great service, and a seamless buying process. Highly recommend!
Dealer was very honest and transparent in regards to all the vehicle financials and it was greatly appreciated.
The overall experience was fairly good. Patrick was very nice, cordial, professional, and seemed very educated in the vehicle inventory. He was also happy to answer questions and supposedly provided me with his phone number. However I have been unable to locate it and tried to call the general number where I ended up having to leave a message. I did leave a message with my phone number and I identified who I was and who I needed to speak to which was Patrick. I did that twice and nobody called back. I still have questions but it almost seems ...
Sammy and david did a great job finding me the perfect telluride
David and Sammy did a great job highly recommend!
Excellent experience at Vision KIA in East Rochester. Patrick was wonderful to work with. He listened and understood my needs and was able to get me a good deal on the car I loved!
A very good experience for my first time. Work was done promptly . Folks were very friendly
great service, friendly sales staff, met our every expectation, we've purchased or leased several vehicles from Vision dealerships and been very happy
Very good service!
great service very quick and efficient. Service people are great and very friendly. Thank you!
I have always been satisfied with Vision Kia preparing my car. Great dealer to work with.
Quick, efficient, friendly service. Clean waiting room and bathroom. Reading selection needs updating. Definitely would recommend.
They are always right there to greet you. It’s welcoming . They talk to you in a good manner. Don’t force you into anything .
I'm please with the work performed and the overall experience has been good. The main reason I keep my car serviced there is Manny. But I do think that the service rates might be a little higher than other places. But I bought the car there and I will trust them to keep it going.
Vision Kia’s service advisors are communicative throughout the whole process when servicing my car whether it is a large or small job.
Much longer wait than we're told. Added extra items that were not relevant to inspection and also not told previously the week before that it was needed to be done. If so I would have gotten it done. Much less expensively
Vision Kia of East Rochester is a great dealership to work with. They are fair and accommodating. This was the easiest leasing experience I have experienced.
I really like my Kia. I would most likely buy one again, but I feel so scammed by the dealer by for the first time in my life, I bought an extended service package, thinking that I have oil changes and tire rotations for 48,000 miles. Instead, I’m told that I get an oil change every 10,000 miles versus every 5000 or 7500 miles that I think is better for the car, even when you Google it they say 7500 miles for synthetic oil. And then I’m told that I’ve used up all my oil changes in the extended warranty program. This ...
Very helpful and provided excellent experience in leasing my new Telluride. Adam was very transparent and trustworthy.
Excellent experience at Kia East Rochester. Adam is a very friendly and trustworthy person and made the experience stress free. I love my Telluride and everyone at the dealership was awesome.
Always are Pleasant and seem happy to see me. Between going in for a recall and having four brand new tires and Alignment done they've seen me up quite a bit and again always made me feel especially taken care of
Amazing people, everyone works hard to make sure their customers have an exceptional experience!!!! Great staff!!!
Good communication and friendly service.
The staff was kind and helpful. They made buying a car and taking care of maintenance a great experience.
They were very helpful. Researched my issues and taught me how to work a feature of my car.
The buying experience was one of the best I had. The process was done mostly over the phone which was perfect for me. The sales team was easy to work with and very up front about everything. I would buy from Vision Kia again.
Overall the staff was nice and professional. Samuel did a great job working to get our deal to where we were comfortable and making sure we were happy with everything. The vehicle is great and we are very happy with our choice and the service we received. The only thing that was noticeably different than other dealer experiences we’ve had is the time overall to complete everything needed, I think some efficiencies in process could help shorten the time as well as if we were set up for an appointment at the location with the vehicles we were interested ...
Fantastic. Always great with service center and when I feel that itch to buy a new Kia. Love this location so much
I've been very satisfied with the service done at Vision Kia East Rochester
Great job. Only thing I don’t like is the “upsell” for things that are not necessary
Helpful salesman. Nice greeting. Helped look for what I needed and was looking for. Very friendly and weren’t too pushy
Purchased two new tires and wheels to replace Both front tires using the almost new left front as a spare instead of the doughnut Got home. The purchased new one was in the trunk; the mismatched were in front! Actually, with the car, a 2025 not a biggie but Imconcerned about equal roll resistance
Service department did a great job as always. All of the work done was on time.
David and mike did a great job
Drove out from Buffalo to make the purchase. Patrick and John were great to deal with. Easy business. I would absolutely make the drive again to make our next purchase. Thanks!
My experience was positive, from the moment I walked through the door, and was immediately welcomed, until I drove away, 24 hours later, in my new Sportage!
Yosiah was great to work with. The overall process was smooth and painless. Thanks again.
Had to wait awhile, only 2 salespeople that I could see. Patrick Larkin waited on me. Very good experience. No high pressure. I bought a new KIA Soul
Very helpful, professional Keep me informed, reached out to schedule the recall. This is ridiculous. Why do you have a word requirement on a survey?????
The service department is great my last appointment was done more quickly then was originally quoted by 30 minutes. A plus was they washed my car! My only complaint is when calling them I have problems. Most times when I called the service department they don't answer and it goes to a voice mail. And the last time I called and got an answer I was put on hold for over 20 minutes. They called me and told me that they would try to fix this issue and I believe them!
I love working with the service team they are the best and provide great service
Service department did what I wanted to have done, on time and friendly. The sales department was also recommendable. I can't say much else about them because my car has been working so well that I haven't needed to go back there for anything else.
People replied to my questions and car was done in an appropriate amount of time.
From start to finish the process was nothing but professional. They walked us through everything with no hesitations. The sales representative Eddie was confident and knowledgeable about all the material and if he didn't know an answer he wasn't to proud to ask for help.
I was told my car would not pass inspection as the brakes were 2mm and failed. I replaced them myself but when I checked the thickness they were actually over 5 mm so I spent $80 for no reason. Also they quoted a lot of money for sir and cabinet filters but I found them on line for $1.70 for cabin filter took 5 minutes to replace and $4.35 for air filter and again only took 5 minutes to change. Tried to upsell me on a number of things I did not need.
The KIA dealership in East Rochester is committed to their customers having a good experience — from the purchase of a great vehicle, and then throughout the life of it. Manny and Amanda and the service team will go the extra mile to insure that is the case.
It went as promised. On time, kept in touch and very helpful during the course of the appointment.
Friendly, service minded, and efficent folks make car buying a pleasant experience. Excellent customer service.
Very helpful, courteous, and not a long wait time. Was generous in offering me a coupon for my oil change service.
Exemplary service. My service rep, Chino, went over and above to get to the root of the problems with my car. Anyone who needs work done should ask for him.
A friendly efficient and fair operation. We were generally pleased with the experience and happy with the experiencd
Even though my car is under warranty, I wasn’t contacted to be told what was wrong or how they were going to fix the issue. It was taken care of quickly and I got in the next day. I just would have appreciated more communication from the service department regarding the issue instead of just receiving a text saying my car was ready to be picked up without knowing what was done, if anything, to it.
I’ve been leasing from Vision Kia for 11 years. This most recent lease experience was by far the easiest in every way.
15 words? 15 words? Excellent service courteous and helpful and fun to talk to and expensive.
David and Adam did such a wonderful job my husband and I always have a great experience with Kia ER!
Yosiah, Joe, John, and the whole sales team were expertly knowledgeable, patient and accommodating. I visited 2 other Kia dealerships, but neither had the model I wanted. Yosiah drove to Canandaigua and brought me one. Vision really cares.
It was such a please to work with Eddie! After not expecting to be car shopping, he made my experience so easy and did everything he could to get me into the perfect vehicle and was so accommodating! Thanks Eddie! Would definitely recommend Vision Kia of East Rochester to anyone looking!!
Adam was fantastic!! Love the car! Had questions about the warranty after I got home, and got an immediate call back with a better explanation.
The dealer and its work is fine. I don’t appreciate all the additional things they want to do when I bring it in that the car doesn’t need. The prices are also outrageous.
Customer service from Ashley and Gino was awesome. They were very friendly and professional. Enjoyed having the service done there.
Not thrilled with the upsale mentality or that my vehicle and myself as a customer were no longer in their computer system when I had service done there less than 6 months earlier
John Gammeriello was helpful, knowledgable, and professional. He listened to our needs and concerns. He explained the details of the purchase well. We felt secure in the process and purchase. (We are return buyers to the Vision dealership.)
Staff was professional and kept me informed of the progress through the visit while I waited
Polite and friendly. Repairs done in a timely manner and well done. Nice touch having the car washed. A bit pricey however.
Great Customer Services! Service was complete in a good time and the car was clean
